Refund policy

Last updated: August 11, 2026

Returns

Echo Mart offers 30-day returns from the date of delivery. Items must be unused, in original packaging, and in resalable condition.

Exceptions

The following items are not eligible for return:

Final-sale items that were marked final sale before purchase
Personal-care items once removed from their packaging
Food-contact silicone items once opened
Items that show signs of use or are not in their original condition

How to start a return

Email support@theechomart.com with your order number, the item or items you want to return, the reason for the return, and photos if the item is damaged or defective. We aim to respond within one business day.

Return shipping

Damaged, defective, or wrong item: If the return is approved, Echo Mart will provide a prepaid return label when a return is required.
Change of mind: The customer is responsible for return-shipping costs.

Refunds

Returned items are inspected after they are received. If your refund is approved, it will be issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.

Cancellations

Orders can be canceled within 15 minutes of placement by emailing support@theechomart.com. After that window, we cannot guarantee cancellation, but we will try to help if fulfillment has not begun.

Damaged, defective, or incorrect items

Email support@theechomart.com within seven days of delivery with your order number and clear photos. We will review the issue and notify you of the approved resolution. If approved, we will arrange a replacement or refund as appropriate.